Privacy Policy

This privacy policy sets out how Mathilda Lundin Calligraphy (hereby known as ‘the Company’) uses and protects any information that you provide when you use this website. The company is committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

THE WEBSITE

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy. Your information, whether public or private, will not be sold, exchanged, transferred, or otherwise given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service, or as described herein.

 

The information we May collect

Name, shipping address, billing address, email address, wedding details, guest lists, guest addresses and other information relevant to provide you with our services and transactions.

 

How we use your information

  • The information we collect is required to complete and deliver your order and to provide you with a better service.

  • Internal record keeping.

  • Samples of your design is kept on file for marketing purposes. This includes photographing them for social media, our portfolio website and using them in sample packs to showcase our work to future client via wedding planners, wedding fairs and events. We will never share anything with your home address displayed. If you do not wish for us to use your samples for marketing please get in touch.

  • Testimonial requests and follow ups.

 

How long we will keep the information we collect

Your information and data (including address and guest lists and wording for your wedding stationary) will be deleted by Mathilda Lundin Calligraphy 90 days after the final job completes. Invoices will be kept for 7 years as per tax regulations.

 

Security

The Company is committed to keeping your information secure. Suitable physical and electronic safeguards have been put into place to prevent unauthorised access. 

 

Restricting the collection of or updating your personal information

  • We will not sell, distribute or lease your personal information to any third parties.

  • You may request details of personal information which we hold about you if you wish under the Data Protection Act 1998.

  • Please email us as soon as possible if you believe any of the personal information we are holding on you is incorrect or incomplete. We will update any information found to be incorrect.

 

Cookies

A cookie is a small piece of information that is placed on your computer when you visit certain websites. We use cookies to help us provide you with a better website experience. By using cookies we can track what pages are of interest to our customers and which aren’t. Helping us update our website and make sure we better serve our clients. 

Payment

We do not store credit card details nor do we share customer details with any 3rd parties. We operate a no refund policy.